Pkjo Privacy Policy — your data is completely safe with us

1. Introduction & Scope

Pkjo (pkjo.bet) is an online gaming and Sports Betting platform serving users in Bangladesh. We place the highest value on our users' privacy and are committed to protecting their personal information.

This privacy policy applies to all pkjo services — including the website, mobile app, and customer support channels. pkjo's privacy policy is built in line with modern data protection standards recognised globally.

The core pillars of our privacy policy are:

• Transparency: What data is collected and why — explained openly and transparently.
• Control: You have full control over your own data.
• Security: Your data is protected using the most advanced technology available.
• Limitations: Only the information strictly necessary is collected.

2. What Information We Collect

Pkjo collects only the information genuinely needed to deliver its services and ensure security. Under pkjo's privacy policy, we collect three types of data:

A) Information Provided Directly at Registration:

B) Automatically collected information:

• Device type, operating system and browser information.
• IP address and approximate location (city level).
• Activity logs on the pkjo platform — which games were played and how much time was spent.
• Session data and cookies (details below).

C) Information Received from Third Parties:

• Transaction confirmation data from payment gateways (bKash, Nagad, Rocket).
• Risk assessment data from fraud prevention services.

3. Purpose of Data Use

Pkjo uses the data it collects solely for the specific purposes listed below. Your information is never used for any purpose outside pkjo's privacy policy:

Pkjo never sends spam using your information. Only important account-related notifications are sent, along with promotional messages you have consented to receive.

4. Data Sharing & Disclosure Policy

The most important aspect of pkjo's privacy policy is this — we never sell your personal data or share it with advertisers.

Limited Third-Party Sharing:

Pkjo may share limited information only in the following circumstances:

• Payment Service Providers: Only the information necessary to process transactions via bKash, Nagad, or Rocket.
• Technology Partners: Trusted technology service providers that support our service quality — all operating under pkjo's privacy policy.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Emergency Security: Where there is an immediate threat to someone's life or property.

5. Technical Data Security Measures

Pkjo uses world-class technology to keep your data secure. This section of pkjo's privacy policy outlines our security framework:

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption, equivalent to banking industry standards.
• Two-Factor Authentication (2FA): OTP verification as an additional layer of security at login.
• Encrypted Database: Stored data is kept on servers in encrypted format.
• Firewall & DDoS Protection: Multi-layered security across servers and networks.
• Regular Security Audits: A third-party expert team regularly audits pkjo's systems.
• Staff Training: Everyone associated with pkjo is trained on data protection practices.

6. Cookies & Tracking Technologies

Under pkjo's privacy policy, we use three types of cookies. Cookies are small data files stored in your browser that help improve your browsing experience:

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may limit access to some features on pkjo.

7. Your Rights

Under pkjo's privacy policy, you have the following rights over your own data. To exercise these rights, contact us at support@pkjo.bet:

• Right to Access: You may request to know what information pkjo holds about you. pkjo will respond within 30 business days.
• Right to Correct Information: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: After account closure, you may request that certain data be deleted (excluding data we are legally required to retain).
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You can obtain a copy of your data in a structured format.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails and SMS at any time.

8. Data Retention Period

Pkjo does not retain your data indefinitely. Under pkjo's privacy policy, each type of data has a defined retention period:

• Account Information: For the duration the account remains active, and for 5 years following closure.
• Transaction Records: 7 years, as required by financial regulations.
• KYC Documents: Up to 5 years as required by law.
• Customer Support Communications: 3 years.
• Log Data: 12 months.

Once the retention period expires, pkjo securely deletes or irreversibly disposes of your data.

9. Protection of Minors' Data

Pkjo strictly does not provide services to anyone under 18 and does not knowingly collect data from minors.

Under pkjo's privacy policy, if we discover that a minor has accidentally created an account, that account will be immediately closed and all associated data will be securely deleted.

10. Contact & Complaints

If you have any questions, concerns or complaints about pkjo's privacy policy, please get in touch. We aim to respond within 48 hours:

Any updates to pkjo's privacy policy will be published on this page, and registered users will be notified by email for significant changes. Please check this page regularly.